Good
to know.

Pawsoli is a pet and home brand for people who share their space with dogs and cats. Our focus is on cleaner spaces, comfortable homes and simpler everyday routines.

Both. Check each product’s intended use, dimensions and care information to see whether it suits your pet and your home.

Australia is our first market. Available delivery options and charges are shown at checkout. Check the product listing and Shipping & Delivery Policy for the dispatch location and delivery estimate before ordering.

If your delivery includes tracking, use the link in your shipping confirmation after dispatch. If you cannot find the email or need help with a delayed parcel, email pawsoli.store@gmail.com with your order number and the email address used at checkout.

Check the dimensions, materials, intended use and care instructions. Read any surface-suitability guidance before using a product on furniture or fabric. Our Size & Care Guide explains what to look for.

Our proposed change-of-mind return window is 14 days from delivery for eligible unused items. Customers pay change-of-mind return postage. Rights for faulty, damaged or misdescribed goods under Australian Consumer Law are separate and are not limited by this window. Read the Returns & Refunds Policy for the full process.

Contact pawsoli.store@gmail.com with your order number and a description of the issue. Photos can help where practical, but we will discuss another way to assess the issue if you cannot provide them. Pawsoli will help you with the appropriate remedy.

Contact us as soon as possible with your order number. We will check whether a change or cancellation is still possible before dispatch. Your Australian Consumer Law rights are unaffected.

Email pawsoli.store@gmail.com, call 0435 416 982 or use our contact form. For order questions, include your order number. Please do not send payment-card details.